Privacy Policy jc99 — Your Data Security Is Our Priority

1Introduction

Jc99 is an online gaming platform operating under the domain jc99.one and is committed to protecting the privacy of every member who uses our services. This Privacy Policy ("Policy") forms part of the Terms and Conditions governing use of the jc99 platform and sets out how we handle your personal data.

As a responsible data controller, jc99 ensures all data processing activities comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable data protection regulations. We believe privacy is not merely a legal requirement — it is a fundamental right of every individual that must be fully respected.

This policy applies to all information collected through the jc99.one website, the jc99 mobile app, customer support channels, and all other interactions between you and the jc99 platform. If you have any questions regarding this policy, our support team is available via 24/7 live chat.

2Information We Collect

Jc99 collects various types of information to enable us to provide a secure, transparent, and high-quality service to all members. The types of data collected are as follows:

In addition to information you provide directly, jc99 also collects data automatically when you use our platform. This automatic data includes session information, navigation data, access timestamps, and other technical data necessary to ensure a smooth and secure platform experience.

3How We Use Your Data

All information collected by jc99 is used solely for legitimate, clearly stated purposes. We do not use your data for any other purpose without your prior consent. The primary uses of member personal data are as follows:

• Account Management: Create, verify, and manage member accounts, including KYC processes and identity verification.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions securely and efficiently.
• Service Delivery: Allows you to access all games, promotions, and features on the jc99 platform without interruption.
• Important Communications: Send transaction notifications, security updates, account information, and customer support communications.
• Fraud Prevention: Detect and investigate suspicious activity, account misuse, and fraud attempts.
• Legal Compliance: Fulfil anti-money laundering (AML) obligations, monitor transactions, and report to authorities when required.
• Platform Improvements: Analyse usage patterns to improve service quality, platform performance, and the member experience.
• Targeted Marketing: Send you relevant promotional offers and product updates — you may unsubscribe at any time.

All data processing is carried out on the basis of contractual necessity, legitimate business interest, legal compliance, or your explicit consent. jc99 will not process your personal data for purposes that conflict with those stated above.

4Sharing Information with Third Parties

Jc99 respects member privacy and does not sell or rent your personal data to any third party for their own marketing purposes. However, there are limited situations where we need to share your information with certain parties for your benefit or for platform operational requirements:

• Payment Providers: Financial institutions, payment processors, and e-wallet operators that process your transactions, subject to strict confidentiality agreements.
• Game Providers: Licensed game software providers who need to verify member identities to ensure regulatory compliance.
• Technology Providers: Cloud infrastructure, cybersecurity, and IT service providers that help operate the jc99 platform securely.
• Authorities: Law enforcement agencies, regulatory bodies, or courts when required by law or court order.
• KYC Services: Third-party identity verification service providers that help us verify member identities securely and efficiently.

5Data Security Measures

Jc99 invests seriously in security infrastructure to ensure member personal data is always protected against cyber threats, unauthorized access, and data breaches. The key security measures we implement are:

• 256-bit SSL Encryption: All communications between your browser and jc99's servers are encrypted using the latest TLS protocols, ensuring data in transit cannot be intercepted.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an additional layer of account protection.
• 24/7 Monitoring: The jc99 security team continuously monitors all systems to detect any suspicious activity or intrusion attempts.
• Multi-Layered Firewall: jc99 servers are protected by a multi-layered firewall system that filters malicious traffic before it reaches sensitive data.
• Regular Security Audits: jc99 conducts regular penetration testing and security audits by independent experts to identify and address system vulnerabilities.
• Data-at-Rest Encryption: Sensitive data stored in the jc99 database is encrypted using industry-recognized encryption algorithms.

While jc99 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. If you suspect your account has been compromised, please contact our support team immediately for prompt remediation.

6Cookies & Tracking Technologies

Jc99 uses cookies and similar tracking technologies to enhance the user experience, ensure smooth platform functionality, and help us understand how members use our services.

Types of cookies used by jc99:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use the platform to help us improve speed and usability.
• Functional Cookies: Save your preferences such as language, display settings, and game choices for a more personalised experience.
• Analytics Cookies: Used to analyze website traffic and usage patterns for the purpose of continuous platform improvement.

You can control and manage cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the jc99 platform.

7Data Retention & Deletion

Jc99 retains member personal data only for as long as necessary to fulfil the original purpose of collection or to meet applicable legal requirements. The following are general guidelines for our data retention periods:

• Active Account Data: Retained for as long as your account remains active on the jc99 platform.
• Financial Transaction Data: Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's financial and tax legal requirements.
• KYC & Verification Data: Retained for 5 years after account closure in accordance with anti-money laundering requirements.
• Communication Data: Customer support recordings and complaint-related communications are retained for 2 years.
• Technical Log Data: Access logs and technical data are retained for 90 days before being automatically deleted.

When the retention period expires or you submit a valid deletion request, jc99 will erase or delink your personal data from our systems within a reasonable timeframe, subject to any ongoing legal retention obligations.

8Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data, which jc99 fully respects. The following are the key rights available to you:

To exercise any of the above rights, please contact the jc99 customer support team via in-platform live chat. jc99 will respond to all valid requests within 14 business days.

9Changes to the Privacy Policy

Jc99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. Any material changes will be communicated to members via:

• In-platform notification on jc99 the next time you log in.
• Email notifications to your registered email address.
• Update the "Last Updated" date at the top of this document.

If you disagree with any changes to this Privacy Policy, you have the right to discontinue use of the platform and request account closure through jc99's customer support channels.

10Contact Us Regarding Privacy

Jc99 takes every privacy concern raised by our members seriously. If you have any questions, concerns, or complaints regarding how we handle your personal data, please contact us through the following channels:

• Live Chat 24/7: The fastest way to get an immediate response from our privacy team — available directly within the jc99 platform.
• Support Email: Send your written enquiry to the jc99 support team at [email protected] for a more detailed written record.

We are committed to responding to all privacy-related inquiries within 3 business days. For more complex requests such as data deletion or data export, resolution may take up to 14 business days.